How to add users in Microsoft

How to add users in Microsoft


2. Sign in as a Global Admin or User Administrator.

3. In the left panel, click Users > Active users.

4. Click “Add a user”.

5. Fill in the user details:

  1. Name
  2. Username (e.g., user@yourdomain.com)

6. Choose the product license (e.g., Microsoft 365 Business Basic).

7. Set user location.

8. Optionally assign roles (e.g., user, admin).

9. Click Finish adding.

  • .

🔁 Internal Mail Flow

  • Gmail ➝ M365 user:

    • Gmail forwards to M365 via mail routing rule.

  • M365 ➝ Gmail user:

    • Outlook sends directly to Gmail.

🔧 Routing Methods (Google to M365)

You can use either:

1. Split Delivery

  • Gmail checks if the user exists.

  • If not, email is routed to Microsoft 365.

  • Used when some users are in Google, others in Microsoft.

2. Dual Delivery

  • Email is delivered to both Gmail and Microsoft 365.

  • Useful for migrations or archival setups.

🔍 Email Trace (Message Tracking)

📌 A. In Google Admin Console

  1. Go to: https://admin.google.com

  2. Navigate:
    Apps > Google Workspace > Gmail > Troubleshooting > Email Log Search

  3. Enter:

    • Sender or recipient email

    • Date range

  4. Click Search

  5. See:

    • Status (delivered, failed, forwarded)

    • If forwarded to M365

📌 B. In Microsoft 365 Admin Center

  1. Go to: https://admin.exchange.microsoft.com

  2. Navigate:
    Mail Flow > Message Trace

  3. Click Start a trace

  4. Enter:

    • Sender or recipient

    • Date range

  5. Click Search

  6. You’ll see:

    • Message status

    • Delivery path

    • Delay or bounce reasons.



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