Hybrid setup - Zoho as primary ➝ Google as secondary

Hybrid setup - Zoho as primary ➝ Google as secondary

🔁 Hybrid Email Flow: Zoho as Primary, Google as Secondary

This typically means:

  • Your MX records point to Zoho Mail.

  • Some users may use Google Workspace (Gmail) for specific accounts or departments.

  • You may have email routing set up to forward or dual-deliver emails to Gmail.

📥 Incoming Mail Flow (from external sender)

  1. External sender sends an email to user@yourdomain.com.

  2. The domain's MX records point to Zoho, so:

    • Email hits Zoho Mail servers first.

  3. Based on your routing or forwarding setup in Zoho:

    • If the recipient is a Zoho user, the email is delivered to their Zoho Inbox.

    • If the recipient is a Gmail user (hybrid account):

      • Zoho forwards the email to Gmail (user@yourdomain.com on Google).

      • Google receives it and places it in the Gmail inbox.

📤 Outgoing Mail Flow (user sending email)

A. From Zoho user:

  1. User sends email from Zoho interface.

  2. Zoho handles the outbound delivery directly to the recipient's server.

B. From Google user:

  1. Gmail user sends email from Gmail interface.

  2. Google handles outbound SMTP delivery to external recipient.

  3. SPF, DKIM, and DMARC should be properly configured for both Zoho and Google to avoid delivery issues.

🔁 Internal Mail Flow (Zoho to Google user or vice versa)

  1. Zoho user sends email to another user who is on Gmail:

    • Zoho delivers mail to Google (via SMTP).

  2. Gmail user sends mail to a Zoho user:

    • Gmail routes it to Zoho via domain’s MX (unless internal routing rule is in place).

🔍 How to Trace Emails (Message Tracking)

📌 A. In Zoho Mail Admin Console

For incoming, outgoing, or internal emails:

  1. Login to Zoho Mail Admin Console.

  2. Go to Mail Admin Console > Email Logs.

  3. Choose:

    • Date Range

    • Sender/Recipient email

  4. Click Search.

You’ll see:

  • Status (delivered, deferred, bounced)

  • SMTP logs

  • Message ID

📌 B. In Google Admin Console (for Gmail users)

  1. Login to admin.google.com.

  2. Go to Apps > Google Workspace > Gmail > Troubleshooting > Email Log Search.

  3. Set:

    • Date range

    • Sender or recipient address

  4. Click Search.

You'll see:

  • Delivery status (delivered, failed, quarantined)

  • Message ID

  • Routing path

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